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Start at $49/month.

Yes. Every subscription includes every feature, including scheduling, exams, SOAP notes, care guides, messaging, and recovery monitoring, plus unlimited staff. There are no separate feature fees. Your price is based on active clients and locations.

No. Start with the base allowance of 500 active clients in Care Connect. You don’t need to choose a larger subscription based on the size of your existing practice. On monthly plans, your allowance increases after you cross your active-client limit, with an email and in-app notice before the next billing cycle.

If your Active Client count exceeds your current limit, we'll notify you by email and display a banner in the app. Your limit will automatically increase to the next block on your next billing cycle, and your bill will adjust accordingly. There's no service interruption.

You won’t be charged automatically. If you don’t subscribe, your account becomes read-only: you can still view and export your records, and guides already sent keep working for pet owners. Nothing is deleted when the trial ends. Subscribe whenever you’re ready to create and send again.

Your data stays yours. You can export your client, patient, and guide records at any time, and we'll provide a full export on request after cancellation. There's no long-term contract and no exit fee.

Care Connect Bridge lets you transfer information between your PIMS and Care Connect seamlessly and access Care Connect workflows all from your browser-based PIMS. It is our free Chrome extension that every Care Connect clinic can use. It opens Care Connect in a side panel within a browser-based PIMS so staff can search clients, patients, and today's visits, auto-fill or copy mapped client, patient, and SOAP fields into the PIMS, and import new clients and patients back into Care Connect. Client and patient field mapping happens automatically as your team works to help find or add records more efficiently. On-premise, desktop-only PIMS are not supported yet.

No. Care Connect focuses on scheduling support, clinical follow-through, client communication, and patient engagement. It complements your existing practice management software by adding guided aftercare, exam workflows, recovery monitoring, messaging, and analytics. If your PIMS runs in the browser, the free Care Connect Bridge Chrome extension keeps the two side by side.

Standard plans are month-to-month with no long-term contract. Enterprise plans are billed annually. You can cancel or adjust at any time.

No. Your first location is included free. Each additional location is $75/month (or the annual equivalent for Enterprise plans). All locations share the same Active Client pool.

Yes, you can reduce your client blocks at any time as long as the new limit still covers your current Active Client count. The reduction takes effect on your next billing cycle.

Each location includes 500 GB of storage for files, images, and documents. We'll notify you if you approach this limit, but it won't interrupt your service.

Organizations with 20,000 or more Active Clients qualify for Enterprise pricing. Enterprise is billed annually with a $588 platform fee plus 5,000-client blocks at $250 per month ($3,000/year) each, providing significant savings at scale.

If you exceed your Enterprise limit by 5,000 clients or fewer, there's no immediate charge — your block count simply increases at your next annual renewal. For overages greater than 5,000, a pro-rated invoice is generated for the additional block.

Yes. Once your practice reaches 20,000 Active Clients, you can transition to Enterprise pricing for better per-client rates. Contact us or use the in-app billing planner to switch.