Click "Start Free," create your account, and you're ready to go. You'll get a free 14-day trial to explore the platform. No credit card is required to start, you can subscribe at any time, and you can cancel without penalty.

No. Care Connect focuses on scheduling support, clinical follow-through, client communication, and patient engagement. It complements your existing practice management software by adding guided aftercare, exam workflows, recovery monitoring, messaging, and analytics. If your PIMS runs in the browser, the free Care Connect Bridge Chrome extension keeps the two side by side.

Care Connect Bridge lets you transfer information between your PIMS and Care Connect seamlessly and access Care Connect workflows all from your browser-based PIMS. It is our free Chrome extension that every Care Connect clinic can use. It opens Care Connect in a side panel within a browser-based PIMS so staff can search clients, patients, and today's visits, auto-fill or copy mapped client, patient, and SOAP fields into the PIMS, and import new clients and patients back into Care Connect. Client and patient field mapping happens automatically as your team works to help find or add records more efficiently. On-premise, desktop-only PIMS are not supported yet.

Most practices are set up in under an hour: create your clinic profile, invite your staff, and send your first care guide. There's no data migration required to get started, because Care Connect works alongside your existing PIMS rather than replacing it.

Your account becomes read-only. You keep full access to view and export everything you created during the trial — patients, exams, notes, and guides — and care guides already sent to pet owners keep working in their app. You just can't create or send anything new until you subscribe. Nothing is deleted.

Your data stays yours. You can export your client, patient, and guide records at any time, and we'll provide a full export on request after cancellation. There's no long-term contract and no exit fee.

Yes — every plan includes every feature: scheduling, care guides, CRM, messaging, conversations, analytics, health insights, exam charts, recovery monitoring, task tracking, SOAP exams, and multi-location management. There are no feature restrictions.

An Active Client is any client record that has had activity within the last 18 months. Activity includes scheduled visits, exams, guide assignments, recovery monitoring, file uploads, and messages. Inactive clients beyond the 18-month window don't count toward your limit.

If your Active Client count exceeds your current limit, we'll notify you by email and display a banner in the app. Your limit will automatically increase to the next block on your next billing cycle, and your bill will adjust accordingly. There's no service interruption.

Yes, you can reduce your client blocks at any time as long as the new limit still covers your current Active Client count. The reduction takes effect on your next billing cycle.

Organizations with 20,000 or more Active Clients qualify for Enterprise pricing. Enterprise is billed annually with a $588 platform fee plus 5,000-client blocks at $250 per month ($3,000/year) each, providing significant savings at scale.

If you exceed your Enterprise limit by 5,000 clients or fewer, there's no immediate charge — your block count simply increases at your next annual renewal. For overages greater than 5,000, a pro-rated invoice is generated for the additional block.

No. Your first location is included free. Each additional location is $75/month (or the annual equivalent for Enterprise plans). All locations share the same Active Client pool.

Each location includes 500 GB of storage for files, images, and documents. We'll notify you if you approach this limit, but it won't interrupt your service.

No. Scheduling, exam documentation, SOAP generation, exam-to-chart capture, and recovery monitoring are included with every subscription. Pricing scales only by Active Client count and additional locations.

Standard plans are month-to-month with no long-term contract. Enterprise plans are billed annually. You can cancel or adjust at any time.

Yes. Once your practice reaches 20,000 Active Clients, you can transition to Enterprise pricing for better per-client rates. Contact us or use the in-app billing planner to switch.