Get ahead of the call
Care guides explain what to do, when to do it, and what to expect, accessible anytime in the app or via web link—reducing calls about routine recovery and medication questions.
Fewer Interruptions
1 in 3 owners rely on follow-up calls. Care Connect gets there first.
- Medication schedules, reminders, and next steps built into the care guides
- Clients get the answers they need, without having to call
- Clinic-wide, two-way & direct messaging built into the platform
Works alongside your PIMSNo long-term contractsEvery feature included
The phone call is the symptom, not the problem.
A client calls because they forgot the medication timing, cannot find the discharge sheet, is not sure whether swelling is normal, or wants to know if a missed step matters. The phone call is the symptom.
The root problem is that the plan was trapped in a conversation, a PDF, or a staff member's memory. Your team then has to pause, look up the patient, reconstruct the visit, and answer something that could have been clearer at the start.
Care Connect helps your team get ahead of those questions with clear care guides, and messaging that leaves the phone for the conversations that really need it.
Fewer routine calls. Better calls when they happen.
The win is not silence. The win is making sure staff time goes to the clients and patients who need real support.
Focus on patients who need you
Review compliance progress, photo uploads, and missed tasks to reach out where it matters — while care guides keep the rest of your clients informed.
Follow up when it works for you
Review updates and respond on your schedule instead of being interrupted by constant inbound calls and send direct messages or clinic-wide announcements to keep all clients — or specific ones — in the loop.
Keep every caregiver aligned
Shared access helps families, pet sitters, and co-owners follow the same plan and reduces confusion-driven phone calls.
Better discharge clarity reduces the callback loop.
50%
of discharge instructions are forgotten before clients reach their car
1 in 3
clients need follow-up to remember care instructions
29%
of clients correctly recall medication side effects at discharge
Give staff one place to understand the follow-up.
Patient context, guide progress, messages, and updates help your team answer faster and triage smarter.
- Direct messages tied to clients and patients
- Care guide task progress visible to clinic staff
- Owner uploads reviewed with visit context
Give your team fewer routine calls to chase.
Get started with a workflow that answers more client questions before they become interruptions.
No long-term contractsWorks alongside your existing PIMSEvery feature included