Two hours a day, lost to questions you've already answered.
Fifteen to twenty aftercare calls per day. Eight minutes each on average — between the hold, the lookup, the reassurance, and the documentation. That's over two hours of staff time, every single day, consumed by reactive phone calls.
The calls come during surgery. They come during lunch. They come from anxious owners asking the same three questions your technicians answered fifty times this week: “Is this swelling normal?” “Can she eat yet?” “The discharge paper says twice daily — does that mean every 12 hours?”
Every call is a context switch. A tech who was monitoring a patient under anesthesia now has to pivot, pull up a chart, and walk someone through instructions they were already given. When they hang up, it takes minutes to get back into the clinical headspace. Multiply that across a full day, and you're looking at one of the biggest hidden drivers of staff burnout in veterinary medicine.
Answer the question before it becomes a phone call.
Care Connect puts the right information in front of owners at the right time — so your phone stays quiet.
Contextual Guides
Each step in the care guide includes a plain-language explanation of why it matters. When owners understand the reason behind a task — not just the instruction — they feel confident enough to skip the phone call.
Two-Way Messaging
For the questions that do come up, owners message through the app instead of calling. Your team responds when they have a moment — not when the phone rings mid-procedure. Asynchronous communication that respects everyone's time.
Built for This Patient
Add medications, schedules, and custom notes directly to each Care Guide at discharge. Every client gets instructions built for their pet — not a generic handout that covers every case but speaks to none.
Better discharge clarity reduces the callback loop.
50%
of discharge instructions are forgotten before clients reach their car
1 in 3
clients need follow-up to remember care instructions
29%
of clients correctly recall medication side effects at discharge
What would your team do with two extra hours a day?
Stop fielding the same questions on repeat. Give your staff the time back.
No long-term contracts · Setup and start sending guides in under 1 hour · Works alongside your existing PIMS