For independent practices
Independent veterinary practice software that gives your team time back
Spend less of the day on the phone and the paperwork, and more of it with your patients.
No credit card required. Send your first care guide today.
Where a small team’s day goes
Appointments are only part of the day. The rest goes to calls, paperwork and notes. A small team has no one set aside for that work, so it gets squeezed in between patients or pushed past closing.
One day at a small clinic, beyond the appointments:
- 9:15 am: “When does she get her next pill?”
- 10:20 am: A new client fills in paper forms at the desk
- 11:35 am: “Is this swelling normal?”
- 1:15 pm: Typing those forms into the PIMS
- 2:40 pm: “Can he go for walks yet?”
- 4:05 pm: “She won’t eat. Should I worry?”
- 6:30 to 7:45 pm: Finishing the day’s SOAP notes
What that costs a small clinic:
- Appointments interrupted to answer questions owners were already told at checkout
- Staff time spent entering the same new-client details twice
- Late nights finishing notes after the clinic closes
- Problems at home you only hear about when the owner calls, or misses the recheck
How Care Connect gives your team time back
Care Connect saves your team time at every step of the visit, from the first form to the follow-up. Choose a stage to see how.
Paperwork done before they arrive
New clients fill in your intake form from their phone, and owners answer a pre-consult form before each appointment. Nobody retypes it at the front desk, and you walk into the room knowing why they’re there.
- Share the form link by email or text, or from your website
- Vaccine records and a signed consent arrive with the form
- Pre-consult answers fill in parts of the exam
Notes done before the next patient arrives
Record the exam as you go, and Care Connect writes the SOAP note from it. Every note follows the same structure, so your records stay consistent whichever vet saw the patient. Finish the exam and the note is done.
- Physical exam, dental chart, body map, vaccines and photos in one place
- Temperature, heart rate and breathing rate are flagged high or low against that species’ normal range as you enter them
- Findings use VeNom terms and come with suggested differentials and tests, and anything two findings share is suggested first
Every dose scheduled before they leave
Assign the guide at the end of the exam. Prescriptions become dose reminders, your template adds instructions, rest periods, photo check-ins and warning signs. Owners go home with a step-by-step recovery plan instead of calling to ask.
- A reminder for every dose, in the free Every Wag app or a web browser
- Your clinic’s name, phone number, hours, and emergency contact on every guide
- Set up a guide once for each procedure, then reuse it for every patient
See who’s on track without the phone tag
Owners check off tasks and send photos and check-ins. Your team sees how each patient is doing, and the guides that have gone quiet move to a Needs Attention list.
- Care Connect surfaces stalled guides to your team, so you know who needs a call
- Owners who haven’t started by day two get an automatic reminder from your clinic
- When a photo comes in, message the owner between appointments, and they reply in the free Every Wag app
Stay close to clients between visits
Half of clients who leave a practice cite customer service, not medical care (Veterinary Sciences, 2018). Care Connect keeps you in touch after the visit, without adding calls to anyone’s day.
What owners get from your clinic:
Announcements
Send an announcement to every client at once, like holiday hours or a new service.
Conversations
Start a conversation with an owner, and they reply from the free Every Wag app.
Daily check-ins
Owners log appetite and energy each day, so the next exam starts with a history.
Your clinic’s name on everything
Guides and reminders carry your clinic’s name and contact details, so every nudge comes from you.
Announcement · Maple Street Vet
We’re closed Thursday for Thanksgiving. If your pet needs urgent care, call the emergency line at (555) 201-4410.
Conversation · Pepper
Dr. PatelHow did Pepper’s weigh-in go this week?
Down 1.2 lb! She’s loving the walks.
“The exam builds our documentation for us, and client intake is done before we even show up. It saves our team time on every single visit.”
Veronica Torres, CVT
Owner, Vet Tech 2 U
Set up today, without an IT project
There’s nothing to install and no data to move. Care Connect works alongside your PIMS, and your first guide comes from the discharge instructions you already send home.
- 1
Sign up and add your clinic
Add your hours and contact details, and invite your team. Everyone is included in the price.
- 2
Turn your discharge into a guide
Paste or upload your instructions, and Care Connect drafts a week-by-week guide for your team to review.
- 3
Send it at checkout
The owner gets the guide by email or in the app, and your team sees how they’re doing.
No credit card required. Send your first care guide today.
$49 a month for your whole team, with every feature. No long-term contract. See pricing
Or try it now with your own instructions, no account neededDischarge instructions
Meadow Veterinary Clinic · Patient: Bailey, Canine · Mix · 6 years old
Tonight following anesthesia, your pet will need to be kept warm or cool depending on the season. Your pet may remain groggy for up to a day after anesthesia. Many patients may not have a bowel movement for 24–48 hours after anesthesia.
Carprofen 50 mg: Give 1 tablet by mouth every 12 hours with food for 5 days for pain and inflammation.
After today’s dental procedure, Bailey’s mouth could be sore, especially where teeth were extracted. Bailey had 2 extractions today. Feed soft food for 14 days. A pink tinge to saliva or the water bowl is common for 1–2 days after an extraction. If an extraction site was sutured, the absorbable material takes approximately seven days to dissolve.
Offer small amounts of water (1 tablespoon for a dog or cat, or 1 cup for a larger dog) every hour or so after returning home until Bailey seems satisfied. Then offer half of Bailey’s normal dinner portion. If Bailey is interested, feed the remainder in another hour. If Bailey is not eager to eat, waiting until morning is reasonable.
Monitor Bailey’s status. Decreased appetite or activity for a day or two can be expected. Contact the hospital immediately if Bailey exhibits any of the warning signs below.
Please schedule Bailey’s follow-up appointment with the DVM or technician in 7 days.
Questions from independent practices
Do we have to replace our PIMS?
We’re a small team. How long does setup take?
Can we start with just aftercare?
What does Care Connect cost for one clinic?
Do pet owners need to download an app?
What happens to our data if we stop?
Give your team its time back.
Start a 14-day free trial and send your first care guide today.
No credit card required. Send your first care guide today.