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For group practices

Multi-location veterinary software for consistent aftercare

Every patient goes home with the same plan, whichever clinic they visit, and you can see how each clinic is following through.

Start your 14-day free trial

No credit card required. Send your first care guide today.

Or talk to us about your group

How aftercare drifts apart across locations

Your clinics may start with the same discharge handout. Then each clinic edits its own copy: a vet changes the rest period, someone rewords the pain medication, a line gets dropped. It only takes a few edits for the same surgery to go home with different instructions, depending on which clinic did it.

Spay discharge instructions at three clinics in the same group, after each clinic has edited its own copy:

Northside:

  • Rest: Strict rest for 10 days, leash walks only.
  • Pain medication: Meloxicam once a day with food, for 3 days.
  • Recheck: Recheck the incision in 10 to 14 days.
  • When to call: Call us if the incision opens, swells or oozes.

Downtown:

  • Rest: Rest for 14 days.
  • Pain medication: Pain medication as directed on the label.
  • Recheck: Recheck the incision in 10 to 14 days.
  • When to call: Call us if the incision opens, swells or oozes.

Lakeview:

  • Rest: Keep her quiet for a couple of weeks.
  • Pain medication: Meloxicam once a day with food, for 3 days.
  • Recheck: Left out.
  • When to call: Call us with any concerns.

When each clinic runs aftercare its own way:

  • Owners get a different standard of aftercare depending on which clinic they walk into, and every version has your group’s name on it.
  • Every protocol change means emails, reprinted handouts and chasing each clinic to switch over, and some keep sending the old version anyway.
  • Vets and techs who cover a shift at another clinic send patients home with a handout they’ve never seen.
  • You can’t compare follow-through between clinics. You hear about problems when a recheck goes badly or a client complains.

How Care Connect keeps aftercare consistent

Your clinics share one set of care guides instead of keeping their own copies. Change a guide once, and every clinic sends the new version.

When every clinic sends the same guide:

  • Every owner gets the same clear plan, whichever clinic treated their pet.
  • A protocol change takes one edit. Every clinic sends the new version from the next patient on, with nothing to reprint or chase.
  • Staff can cover a shift at any clinic and send home the guide they already know.
  • Each clinic’s contact details, like its phone number, hours and emergency contact, are kept in one place. Change them once, and every guide shows the update, even ones already sent.

Build a guide from your own discharge instructions

The group’s spay recovery guide has its rest period changed and saved, and the guide at Northside, Downtown and Lakeview updates to match.

How groups work in Care Connect

Your group is one organization in Care Connect, with a location for each clinic. The organization holds what every clinic shares. Each clinic keeps what’s local to it, like the phone number on its guides and its own schedule.

Organization: Happy Paws Group

Shared by every clinic

  • Care guides

    Build a guide once and publish it to every clinic.

  • Clients and patients

    One record per client, with visits and guides from every clinic.

  • Staff logins

    One login per person, with a role at each clinic they work at.

  • Reports

    Guide follow-through and aftercare calls, clinic by clinic.

  • Billing

    One subscription for every clinic, with unlimited staff and no long-term contract.

Happy Paws Northside

Set by this clinic

Phone and hours on its guides
(555) 201-4410, open until 7 pm
Schedule
4 exam rooms, Monday to Saturday
New-client form
Asks for vaccine records

Happy Paws Downtown

Set by this clinic

Phone and hours on its guides
(555) 201-3982, open until 6 pm
Schedule
2 exam rooms, weekdays
New-client form
Asks how they found you

Happy Paws Lakeview

Set by this clinic

Phone and hours on its guides
(555) 201-5527, open until 8 pm
Schedule
3 exam rooms, every day
New-client form
Asks about pet insurance

Scheduling, intake and exams at every clinic

Run the whole visit in Care Connect, from the booking to the SOAP note. Every clinic works with the same tools, each patient’s record follows them from clinic to clinic.

A schedule for each clinic

Each location has its own calendar and a board for today’s visits, set up with that clinic’s appointment types, hours, staff schedules and rooms. Anyone who works at two clinics uses one login and switches between them.

  • Day, week and month views, with recurring appointments
  • A board that follows each visit from check-in to discharge
  • Time off and blocked hours for each person
  • Email reminders before appointments

See which clinic needs help, from one screen

Care Connect shows how far owners at each clinic get through their guides, and how many aftercare calls each clinic logs. You can see where to step in without visiting every location or asking each one for a report.

Care guides by location

Example numbers

Care guides sent, started and fully completed at each location
LocationStartedFully completed
Northside91%64%
Downtown88%57%
Lakeview74%31%

Aftercare calls logged

Past 30 days. Example numbers.

Follow-ups
233
Estimated staff time
38.8 h

Why clients got in touch

  • Medication73
  • Symptoms59
  • Instructions42
  • Activity29
  • Complication21
  • Other9

In this example, Lakeview’s owners finish half as many guides as Northside’s, and Lakeview logs many more calls about instructions. All three clinics send the same guide, so you know to look at how Lakeview’s team hands it over at checkout.

Start at one clinic, then add the rest

The 14-day free trial covers one location. Start at the clinic that does the most surgery, build your guides there, and add your other clinics when you subscribe.

  1. 1

    Try it at one clinic

    Turn your discharge instructions into guides and send them home for two weeks.

  2. 2

    Subscribe and add locations

    Choose how many locations you need. The guides, clients and settings from your trial stay as they are.

  3. 3

    Bring each clinic in

    Invite staff to the locations they work at, import clients from a CSV file into the right clinic, and publish your guides to every location.

Care Connect works alongside your practice management software, so clinics on different systems can all use it. Read how Care Connect Bridge works beside a browser-based PIMS.

Start your 14-day free trial

No credit card required. Send your first care guide today.

What your group would pay

3
3,000
First location and first 500 active clients
$49
2 more locations × $75
$150
2,500 more active clients, 5 × $30
$150
Per month
$349

Every feature and unlimited staff are included. Active clients are counted once for the whole group, so a client who visits two of your clinics counts once. See full pricing

Questions from group practices

Do we need a separate subscription for each location?

No. One subscription covers your group. It starts at $49 a month for your first location and 500 active clients. Each extra location is $75 a month, and each further 500 active clients, counted across all your locations, is $30 a month. Staff are unlimited and every feature is included. Groups with 20,000 or more active clients move to annual Enterprise pricing. See pricing.

How do we roll Care Connect out across our clinics?

Start your free trial at one clinic and build your care guides there. When you subscribe, add your other locations, invite each clinic’s staff, and publish each guide to every clinic in one step. Everything you set up during the trial carries over.

Do our clinics need to use the same PIMS?

No. Care Connect works alongside your practice management software, so each clinic can keep the system it has. For browser-based PIMS, the free Care Connect Bridge Chrome extension opens Care Connect beside it, imports clients and patients one at a time, and fills client, patient and SOAP details back into it. On each computer, you choose which location the extension works for.

Can staff work at more than one location?

Yes. Each person has one login. Add them to every location they work at, with a role at each, and they switch between clinics from the sidebar. Admins also see the organization pages: guides, staff, billing and reports for the whole group.

Do owners see our group’s name or the clinic’s?

The clinic’s. Each guide shows the name, phone number, hours and emergency contact of the clinic that sent it. In the free Every Wag app, each of your clinics an owner visits shows up under its own name.

How do we bring in the clients we already have?

Upload a CSV file of clients and pets and choose the locations they belong to. Care Connect matches clients by email and pets by name and species, and only fills in fields that are blank, so importing again doesn’t create duplicates.

Send every patient home the same way, at every clinic.

Start with one location free for 14 days, and add the rest when you’re ready.

Start your 14-day free trialTalk to us about your group

No credit card required. Send your first care guide today.

No long-term contractsWorks alongside your existing PIMSEvery feature included