Standard Package Setup

When am I charged the setup fee?

The setup fee is charged at the time you sign up. This one-time fee covers onboarding, guide configuration, and initial setup.

When does my monthly subscription billing start?

Monthly billing begins once your guides go live and are available to your clients — not at signup.

How do I cancel my subscription?

To cancel your subscription, please notify us at least 24 hours before your next scheduled billing date.

This allows us time to:

• Stop upcoming billing, and
• Unpublish your guides before the next billing cycle begins.

What happens if I cancel?

• Your subscription remains active through the end of the current paid period
• Your guides will be unpublished at the end of that period
• Setup fees are non-refundable
• No partial refunds are provided for unused time

You will receive an email from us to start collecting information to populate your contact information and guides within the app. We will work with you by phone, email, or video call to help ensure everything is setup before we luanch with your guides and send you an invoice to start your first month billing cylcle.